Privacy policy
Last updated: 16 October 2026
1. Who is responsible
AK Group Design, Belgium, operator of the roamr. web store, is the controller of your personal data. Email: .
2. Which data we process and why
| Order data name, email, shipping address, phone (if given), order details | To process and deliver your order and to send order emails. Legal basis: performance of the contract. |
| Payment data | Payments are handled by Stripe. We do not see or store your full card details. We receive the payment status and the order details. Legal basis: performance of the contract. |
| Messages emails you send us | To answer your questions, returns and complaints. Legal basis: performance of the contract and our legitimate interest in helping you. |
| Invoices and accounting | To meet our tax and accounting obligations. Legal basis: legal obligation. |
We do not sell your data. We only use the TikTok Pixel for ad measurement if you consent (see Cookies).
3. Who receives your data
- Stripe (payment processing).
- Our logistics partner and carriers, who receive your name, shipping address and order details to ship and deliver your order. Our logistics partner may be located outside the European Economic Area. In that case we only transfer the data needed for delivery, with appropriate safeguards such as the European Commission’s standard contractual clauses.
- Netlify (website hosting).
- TikTok, only with your consent (TikTok Pixel, see Cookies).
- Our email provider, to communicate with you.
- Authorities, only when the law requires it.
4. How long we keep your data
We keep order data as long as needed for the order, returns and warranty, and invoices as long as Belgian tax and accounting law requires. Messages we delete when they are no longer needed, at the latest 2 years after the last contact unless they relate to an ongoing order or warranty.
5. Cookies
This website remembers your language choice and your cookie choice in your browser. Only if you click “Accept” in the cookie banner do we load the TikTok Pixel. It measures how visitors who came through our TikTok ads use the site (for example viewing the product, starting checkout and completing a purchase), so we can see which ads work. TikTok receives technical data such as your IP address, browser information and these events, and may process them outside the European Economic Area. Legal basis: your consent. If you decline, the pixel is not loaded. You can change your choice at any time via “Cookie settings” at the bottom of every page. When you go to checkout, you are on Stripe’s website, which uses its own necessary cookies to process the payment safely.
6. Your rights
You have the right to access, correct and delete your data, to restrict or object to processing, and to data portability. Email to use your rights. We reply within one month.
You can also file a complaint with the Belgian Data Protection Authority (dataprotectionauthority.be).
7. Security
We protect your data with appropriate technical and organisational measures. The website runs over a secure HTTPS connection.
8. Changes
We may update this privacy policy. The latest version is always on this page.